Training and Learning

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Training One aspect of taking the lead on a sales or customer success team is that of a trainer, facilitator, and mentor. Your department is only as good as its training system. Without a flexible system for standardized training, the department will not achieve its goals.¬† ¬†Training needs to be meaningful, practical, and useful.¬† Meaningful […]

Winning Together

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How to win as a team Managing Customer Success, Client Success, and Sales Teams can create unique challenges based on the myriad of different factors. The only way to deal with this is to note the issues, observe employees’ workflow, have regular meetings that are reflective engagement and participation, and have self-reflection. The crux is […]